Currency
$ - US Dollar
  • Sign In
  • Create an Account
Menu
  • Compare Products
Toggle Nav
Account Wishlist
My Cart
✖
Menu
My account
Info
Servizio Clienti
Currency
$ - US Dollar

Promo 15% Off Applied in Your cart! - Tax included Until $ 800

RETURNS

Siola.com guarantees the right to return your order for all purchases according to art. 5 DLgs. N. 206/2005, with conditions that may differ according to the type of purchase and the country from which the order was placed.

The return request must be made within 30 days from the date of purchase, except for any special conditions previously communicated.

 

Process

To request a return authorization, the Customer has two options:

  1. By accessing your user area, after registering, and making the request by clicking on the appropriate button from the list of orders placed.
  2. By writing to our customer service [email protected]. The codes of the items for which it is requested must be specified in the e-mail. Once the request is received, the customer service of Siola Srl will send the Customer a written confirmation with the specifications to follow.

The goods to return need to be sent to Via Chiaia 111/115 Naples Italy 80122, c/o Siola Srl.

All returned items will be inspected by the siola.com staff who will verify compliance with the conditions and parameters listed in the return procedure. Siola Srl also reserves the right to evaluate further charges that may be necessary to guarantee the re-sale of the returned items. These amounts will be established at the end of the evaluation of the conditions of the return and communicated to the Customer.

 

Return Conditions

We invite you to return the goods in the exact same conditions in which you received them, warning you that, in the absence of the aforementioned conditions, we would be forced to deduct from the refund the sum corresponding to the loss in value of the goods due to you.

All items for sale on the Siola Srl website are delivered to the Customer with an authenticity tag attached to the item. The garment must be tried on without removing the tag. The Customer who wishes to make an exchange of size, color or item must forward the return procedure by writing an email to [email protected].

 

Costs

ITALY The return is free, except for purchases of products on sale, in which case the return cost of € 10 will be deducted from the refund.
For all other regions there are the following options and thresholds:
EUROPE The return is free, except for purchases of products on sale, in which case the return cost of € 20 will be deducted from the refund.
EUROPE (extra EEC) The return and any customs clearance costs will be charged during the reimbursement phase.
UK The return and any customs clearance costs will be charged at the refund stage.
SWITZERLAND The return and any customs clearance costs will be charged at the refund stage.
USA The return and any customs clearance costs will be charged at the refund stage.
JAPAN Returns and any customs clearance costs will be charged at the refund stage.
SOUTH KOREA The return and any customs clearance costs will be charged at the reimbursement stage.
REST OF THE WORLD Returns and any customs clearance costs will be charged at the refund stage.

 

Refund

The return will be fully refunded only with a perfectly intact item. Otherwise, we would be forced to deduct from the refund the sum corresponding to the loss in value of the goods. The refund will be made by crediting in the same way as the payment was made. Siola srl will undertake to make the refund as soon as the returned product has been verified, in any case no later than 10 working days.

 

Terms of delivery

Once the goods have been delivered, it is up to the Customer to carefully inspect the package before signing the delivery document. If the package is tampered with or not intact, the Customer can sign the delivery document with reserve or refuse the delivery. Any anomalies must be promptly reported by sending an e-mail to our customer service. If the Customer refuses to deliver the goods, any shipping costs necessary for returning the package to siola.com will be deducted from the refund due to the Customer. If for any reason the shipment is not delivered to the address provided by the Customer at the time of registration, the package will be returned to siola.com at the expense of the Customer. In this case, siola.com will be responsible for deducting this amount from any refund due to the Customer.