WHICH PAYMENTS METHOD ARE PROVIDED?
It is possible to pay via PayPal, Credit Card, Bank Transfer, Payement at delivery and Buy now pay later with Scalapay. Access the payments page for further details.
HOW LONG DOES IT TAKE TO DELIVER AN ORDER?
We always ship in a maximum of 1/2 working days. Shipping times may vary slightly depending on the country of destination. In the Shipping section, you can find more details. For Naples, it is possible to request delivery on the same day as the order.
WHICH COURIERS DO YOU USE?
We use the best logistics partners to ensure fast shipping and excellent service: UPS, Fedex, Gls.
IS IT POSSIBLE TO RETURN THE ITEMS ORDERED?
Siola.com guarantees the right to return within 30 days subject to compliance with the return conditions set out in the appropriate returns section.
I NEED TO BUY A PRESENT. HOW CAN I DO?
You have the possibility to personalize your gift with an envelope, a ribbon, or a gift card. At the moment of the selection of your items, you can choose what you need for your order. At checkout, simply report the contact details of the person to whom the gift is to be sent and tell us a thought to include in the order.
WHAT KIND OF ASSISTANCE IS PROVIDED FOR CUSTOMERS?
Siola.com guarantees an assistance service on working days, from Monday to Saturday, from 9.30 to 18.30 via email at [email protected] or via WhatsApp or telephone at +393401750032.
Service requests sent on Sundays and public holidays will be processed starting on the next business day.
IS IT POSSIBLE TO CHANGE THE ITEMS ORDERED?
Yes, it is possible to change the ordered items. At the time of return, the customer can signal the willingness to make a change via email. Our team can reserve the new product which will be once the return has been processed. Alternatively, the customer can request a return and place a new order at the same time.
HOW CAN I GET UP-TO-DATE ABOUT PROMOTIONS, DISCOUNTS, AND NEW ARRIVALS?
By subscribing to our newsletter, you will have the opportunity to stay informed about what is happening in our Online Boutique. Upon registration, you will immediately receive an email with a 10% welcome code on your first purchase.